Terms, conditions and policies
Terms and conditions of bookings and events
All attendees at events hosted by the Sydney Wine Centre must be at least 18 years of age and respect our strict adherence to RSA principals.
Alcohol will not be served to anyone under 18 years of age.
Payments are accepted in AUD only.
Bookings are completed when an online booking form has been completed or telephone order placed, payment made (or voucher redeemed), and a confirmation email has been sent confirming the booking.
Cancellations, changes and refunds
If you are unable to attend an event you may request a full refund or transfer to any other event of equal value provided at least 7 days notice is given. If bookings are cancelled or changed within 7 days, the follow applies:
- Notice given at least 3 days (i.e. over 72 hours notice prior to event) - a 50% refund will be given (or 50% of the fee paid can be used as credit for a future event)
- Notice given less than 3 days (i.e. within 72 hours of the event) - no refund shall be given.
If for some reason an event is cancelled you will be given a full refund.
Privacy and data security policy
Sydney Wine Centre takes your data security extremely seriously. We are committed to safeguarding your personal information and privacy.
This Policy applies only to our site and not to any sites to which we show links. These sites will have their own privacy policies which should be read when using the site.
What personal information do we collect?
During the course of business we will ask for your name, address, contact number, gender, and email address. We will also ask if you have any special requirements in relation to attending our events, your age bracket and confidence with wine, which allows us to tailor the experience to the requirements of the audience.
The Sydney Wine Centre does not collect or store any credit card information electronically. All electronic transactions are handled through PCI compliant third party websites, with industry leading levels of security.
How do we use the information we collect?
The information requested will be used to enable us to provide the service requested or to respond to your enquiry. We may also use your data to personalise your experience and interaction with the Sydney Wine Centre or to manage and enhance services to you.
We may contact you to obtain further information or to discuss a particular service or enquiry or the functioning of the service.
We may disclose your personal information to event participants and service providers that perform services on our behalf.
By using our services, you consent to us using and disclosing your personal information for this purpose.
We will never sell your data or pass it to any third party without your permission.
We may contact you for future marketing purposes unless you ask us not to.
In the event that you have a question, concern or complaint regarding the way in which we handle your personal information, you should contact Andy Pope at:
Sydney Wine Centre, 119 Harris Street, Pyrmont, NSW 2009
Or on (02) 9572 3500, or firstname.lastname@example.org
Changes to policies
From time to time it may be necessary for us to review our policies.
We reserve the right to amend this policy at any time and to notify you of any amendments by posting an updated version on this website http://www.sydneywinecentre.com.au
Access to and the accuracy of Personal Information
We will ordinarily give you access to your personal information upon your written request and verification of your identity.
We will take reasonable steps to ensure the personal information that we maintain is accurate, complete and up-to-date.
If we deny you access to your personal information or refuse to correct that information upon your request, we will provide you with reasons for doing so.
All Sydney Wine Centre bookings are encrypted with minimum 128 bit SSL security.